When a friend at work complains, and you’re in no mood to
join in, one smart strategy to handle the situation is:
·
Let them talk for a minute or two.
·
Acknowledge the complaint with a neutral line
like, “I can see why that bothers you.”
·
Follow the acknowledgement by asking, “What’s
gone well for you lately?”
Complaints result from immediate feelings. Things go right
and we’re happy. Things go wrong and we complain.
By redirecting thoughts to positive events, you redirect
emotions in a positive direction as well.
BTW . . . redirection strategies also come in handy when you
talk to customers and they start complaining. Good selling!
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