Tuesday, November 16, 2010

Communication Styles - Part 1

Last month, I posted a basic description of direct versus indirect communication. Over the next two days, I will posting a little more information on the difference.

Direct communication gets right to the point. Speakers state what they are thinking without embellishment. They speak with a specific goal in mind because they want the listener to understand their position.

“Bob, if you can drop your price by $400, I will give you this order.”
“I can do that.”
“Great. You have the order.”

Indirect communication drops hints and beats around the bush. We use indirect communication when we aren’t sure about the desired outcome or the person we are communicating with, and want wiggle room.

“Bob, your price is a little high.”
“How high?”
“I don’t remember exactly.”
“If I match the lower price, will you give me the order?”
“I’m not sure I want to do that. Why don’t you give me your best price and I’ll

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