Uh-Oh...Now What?

Did you or your company make a mistake? Everyone does time and again, but how you correct the problem is essential to keeping your client happy and buying from you. If something went wrong, create an Executive Summary to explain exactly what happened and how you'll stop that same problem from happening again in the future.

The Executive Summary is one to three pages long, and when using it to address problems, it has four sections and a title page.


Section I: State why you are preparing the summary. List the objective in number order and try and keep it to three objectives or less.
Section II: Recap the current situation. No blaming allowed! Just state the facts.
Section III: Explain what will be done to fix the problem in the future.
Section IV: Wrap it up. Tell the client you value their business and want their feedback.

After you type the Executive Summary up, read it out loud. Keep sentences short, simple and to the point. Cut unnecessary words and make sure it looks professional.