Wednesday, August 25, 2010

Customer Retention Tips - Part 1

There are times when clients are unhappy. Here are ten tips to help resolve problems.

  1. Don't point fingers at fellow employees or customers. When you focus on placing blame instead of solving problems you make the situation worse.
  2. Give customers credit for good intentions.

  3. Don't slap labels on people. Calling customers "crazy" or "irrational" may make you feel better because you're superior, but it also blinds you from recognizing your flaws.
  4. Clarify, clarify, clarify. Human communication is an imperfect process. Work to understand at a deeper level.

  5. Examine your own motives as you go along. How pure are they?

Tips 6 - 10 tomorrow!

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