Friday, April 23, 2010

Sin # 4

Mistake Number 4: You allow customers to make dumb mistakes.

“I buy from suppliers who watch my back,” a buyer once told me. No one wants to make mistakes or look stupid. Making big expensive mistakes can get a buyer fired, so it’s your job to prevent customers from making them. Ask more questions. Insure buyers fully understand products, processes and schedules. Point out potential problems and discuss them. Stopping customers from screwing up is a big value-add, so be sure you include it with every order.

No comments: