Showing posts with label Rejection. Show all posts
Showing posts with label Rejection. Show all posts

Friday, July 15, 2011

KeFactors Friday: Ah, rejection, my old friend, we meet again….


I’ve learned to embrace rejection with the Nietszche quote, “What doesn’t kill me only makes me stronger.”
  • Rejection makes you strong, like bull. I had a friend who opted to go into a months-long retreat—“I haven’t properly grieved for my job”—the one she lost due to massive layoffs. Months of chest-beating and depression followed….I’m sorry, but….Come on! Unless you probe rejection for those hidden insights, you’re just letting it kick you while you’re down.
  • Remember: rejection won’t kill you. It can make you feel like warmed-over duck poo for the rest of the day, but that’s just a few hours. What’s left is the information. Think of hidden insight as buried treasure, ready for you to pull it out of the ground.

Was your price too high? What, then, was the client really looking for?

You were asked to bid, but never really hit it off with the client panel—why?

You worked for years with this client and now they’re opting for another vendor, one of your rivals—what’s changed? How well did you observe those changes coming?

  • Like anger, rejection has an immediate, clarifying effect. If human communications is an imperfect process, it’s partially because human beings dislike being direct or blunt about their choices. I didn’t want to hurt his feelings….I felt it best to let her down easy….I decided my point could be better made by saying nothing at all….All good intentions, often resulting in a muddled lot of wasted time.

Rejection is final and decisive, so it leaves you with clear-cut facts and circumstances.

If you get rejected, the situation compels you to rethink, to reconsider your priorities.

How important was this to me, really?

Never mind what I said…what did my actions say about my intentions?

Did my priorities mesh well with the customer’s?

What can I do differently or better, going forward?

  • Rejection reminds you to keep abundant options. The fewer options you have, the more it hurts when one of them rejects you. If your job hunt list only has five prospects, of course it’ll rankle if four of them turn you down. But if your list has 50, then it’s easier to keep going to the rest if the first four are rejections.
  • Rejections run in proportion with risk and effort: the more you attempt, the more you risk, the more rejections you’ll encounter. If you venture nothing for the next 20 years, you’ll be assured of zero rejections—but is that any way to live? The only way to live fully, to live an expansive life, is to encounter rejection and know how to read it, deal with it, and put it in its place.

Rejection always hurts—don’t plan to make it your new best friend—but over time, it can be like that abrasive, plain-spoken, but well-meaning aunt or uncle who barrels into your kitchen when you’re nursing a pounding head, and says, “OK, look, I must speak up: here’s why it went south.”

You hate them for speaking up but you always learn from what they’ve said. And after a while you don’t dread it when rejection comes through your door.

Monday, January 10, 2011

I Thrive On Rejection

I proudly wear those words on a T-shirt, and I believe them, too. Success, wonderful as it is, isn’t always a character-building experience because we tend to contribute wins to our own innate brilliance.

Sometimes we are brilliant. We’re well-prepared in the call and we’re a wonderful value for the customer. On the surface it looks like we’ll close the deal and make the sale.

But we don’t.

The customer buys from our competitor and we’re left feeling frustrated. As we work through frustration, we face a choice. Will the experience beat us down or will look for another way to make the sale next time?

When I stumble, I pick myself up, dust myself off and keep going forward. I am what psychoanalyst G. Clotaire Rapaille calls a "happy loser."

Dr. Rapaille has spent a good part of his career studying people like you and me. His research shows a direct correlation between the number of nos you hear and the number of sales you make. The more nos, the more sales.

It's that simple. The more you thrive on rejection, the more you succeed.

If you would like to order your own “I Thrive On Rejection” T-shirt, click here.

If you would like to read an interview with Dr. Rapaille, click here.

And to happy losers everywhere, good selling!