Friday, November 16, 2012

Customer Service 101

I came across this information from "The Best of" and wanted to share it with you. Good selling! 

Three Phrases You Should Never Say To a Customer

"That's our policy."
It's a destructive phrase with a primary purpose to shut down a conversation.

"There's nothing I can do."
There's always at least one thing you can do - return the customer's money.

"That's the manufacturer's responsibility."
Your customer doesn't have the relationship with your partners, suppliers or manufacturers. You took their money, so it's your responsibility to fix the problem.

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