Monday, May 2, 2011

A to Z Guide to Selling More: K is for Kindness

You call a prospect. They answer the phone. You barely have a chance to introduce yourself before they cut you off. They stab you with a cutting comment about annoying salespeople before slamming the phone down.

You have a choice. You could get angry. After all, what right do they have to treat you like that?

Or you could be kind. You could bless them and then dial the next person on your list.

Me—I opt for kindness and here is why. You just never know what is going on in people's lives. We tend to assume when someone is rude to us they are having a bad day. But for plenty of folks out there, it is a lot worse than that. They could be coping with money or marriage problems. They could be worried about losing their job-- or losing a loved one who is suffering from a terminal disease.

So cut the other folks on this planet some slack when they don’t treat you well. Be kind because kindness really does make a difference in this world.

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